Terms & Conditions
MAKING A PURCHASE
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payments, Paypal and Alipay. Our software generates an order number specific to your purchase. If you already have a PayPal account, please log on with your user name and password in order to quickly complete the transaction. Our software generates an order number specific to your purchase. This is your order number if you need to contact us.
If you are shopping from North America or anywhere else outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Although every effort is taken to present the color of our products as accurate as possible due to computer monitor variations some of the colours might slightly vary from actual. Our efforts focus on trying to reproduce colors accurately mainly on Apple products such as iMacs, Macbooks and iPads that have a particular color profile. This variation is mainly observed in yellow and pink colors. As all our products are hand made, they may exhibit slight imperfections due to the type of leather as well as the hand-made nature of our products. Such imperfections include texture and color variations, wrinkles, markings and scars.
All items are generally in stock and ready for dispatch. In the exemption of your item not being in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
PLEASE NOTE: Your purchase is shipped from the UK thus international orders outside the EU are subject to the local duties and taxes. If the customer refuses to pay the local import taxes and duties and as a result the parcel returns back to us, we will charge a minimum of £35 towards duties, taxes and return shipping fees.
Customers within the EU including the UK do not pay import duties and taxes.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit "SSL - Secure Sockets Layer" encryption. They are only decrypted after they reach our computer. Please look for the security padlock at the bottom right of your browser during checkout. Sensitive credit card numbers are not held in clear text on any part of our website. We do not store credit card numbers for both our and our customer's security.
If you need to get in contact with us you can either email us, send us a fax or even call. EMAIL: sales[at]grafea.com - for all inquiries including returns We check our emails several times a day and we reply to them usually within a few hours.
TRADEMARKS AND COPYRIGHT
All information, images, photographs, logos you find in this site is property of Grafea.
Any attempt to reproduce any material used in this site is forbidden.