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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payments, Paypal and Alipay. Our software generates an order number specific to your purchase. If you already have a PayPal account, please log on with your user name and password in order to quickly complete the transaction.
Our software generates an order number specific to your purchase. This is your order number if you need to contact us.
If you are shopping from North America or anywhere else outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Although every effort is taken to present the color of our products as accurate as possible due to computer monitor variations some of the colours might slightly vary from actual. Our efforts focus on trying to reproduce colors accurately mainly on Apple products such as iMacs, Macbooks and iPads that have a particular color profile. This variation is mainly observed in yellow and pink colors.
As all our products are hand made, they may exhibit slight imperfections due to the type of leather as well as the hand-made nature of our products.
Such imperfections include texture and color variations, wrinkles, markings and scars.
FREE DELIVERY for all orders above £50
All items over £50 within UK mainland are delivered FREE via UPS next day courier. We dispatch items daily Monday to Friday. Your order should reach us before 12:00PM for same day dispatch. If your item is sent on a Friday it will be expected to arrive the following Monday. We generally do not send items on Saturdays or Sundays. Deliveries to Northern Ireland and remote UK areas such as the Scottish Highlands might experience extra 1-2 days.
A signature is required upon delivery. The courier will make two attempts to re-deliver your item after this time the customer is required to make contact with the courier company to arrange re-delivery of the parcel. Please ensure someone is in to accept your order. We reserve the right to re-charge for postage if your item returns to us undelivered.
When your order has been dispatched, UPS will email you a tracking number. To check the status of your parcel, please go to either www.ups.com or www.royalmail.com and select their tracking option.
FREE DELIVERY for all orders above £140
All deliveries to the USA and CANADA are via UPS or FEDEX for most items or International signed for service for smaller bags i.e purses and clutches. Generally, your item should arrive the next working day if it was shipped via FEDEX although this cannot be guaranteed and it depends on customs clearance. UPS Shipping usually takes 3-4 working days. Our couriers will email you a tracking number once your order has been shipped and you can check its status online at either www.fedex.com or www.ups.com
Smaller items shipped via Royal Mail/USPS deliveries usually take 7-12 working days depending on season of purchase.
CUSTOMS INFORMATION - The buyer is responsible for all import duties, taxes and handing fees which are liable once your package reaches the country of destination. If for any reason the customer declines paying for the duties and the item returns to us, we will then refund your purchase minus the shipping cost of the return As a rough guide for the USA only, customs are generally charged 9% of the value of the purchased item(Tarrif: 4202110090). You are also charged a processing fee by Fedex, around $6.50 currently. Please note this is a rough guide only. You can also check: http://hts.usitc.gov/ Please contact your local customs office for further information and more details.
FREE DELIVERY for all orders above £140
All deliveries to CHINA usually take 2-3 working days via China Post.
The buyer is responsible for all import duties, taxes and handing fees which are liable once your package reaches the country of destination. If for any reason the customer declines paying for the duties and the item returns to us, we will then refund your purchase minus the shipping cost of the return.
FREE DELIVERY for all orders above £140
All deliveries to the European Union are mainly via UPS. Some smaller items are sent via standard UK post "Royal Mail International signed for" service. Generally, your item should arrive within 4-7 working days if sent via UPS although this cannot be guaranteed. UPS will email you a tracking number once your order is ready for shipping and you can check its status online at www.UPS.com . We post to GERMANY, SPAIN, DENMARK, FRANCE, ITALY, GREECE, BELGIUM, SWEDEN, SWITZERLAND, FINLAND, AUSTRIA and LUXEMBURG.
Delivery to non EU European countries might take longer.
Note: Customers from SWITZERLAND and NORWAY are liable for all customs duties, taxes and handling fees charged by the shipping agent.
REST of the World
All deliveries to AUSTRALIA, RUSSIA, NEW ZEALAND, JAPAN, SINGAPORE are via either FEDEX or UPS or for smaller items via Royal Mail International signed for service. Generally, your item should arrive within 7-10 working day although this cannot be guaranteed and it depends on customs clearance. We will email you a tracking number once your order is ready for shipping and you can check its status online at www.fedex.com .
CUSTOMS INFORMATION - The buyer is responsible for all import duties and taxes which are liable once your package reaches the country of destination. Please contact your local customs office for further information and more details.
All items are generally in stock and ready for dispatch. In the exemption of your item not being in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
PLEASE NOTE: Your purchase is shipped from the UK thus international orders outside the EU are subject to the local duties and taxes.
If the customer refuses to pay the local import taxes and duties and as a result the parcel returns back to us, we will charge a minimum of £35
towards duties, taxes and return shipping fees.
Customers within the EU including the UK do not pay import duties and taxes.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit "SSL - Secure Sockets Layer" encryption. They are only decrypted after they reach our computer. Please look for the security padlock at the bottom right of your browser during checkout. Sensitive credit card numbers are not held in clear text on any part of our website. We do not store credit card numbers for both our and our customer's security.
If you need to get in contact with us you can either email us, send us a fax or even call.
EMAIL: sales[at]grafea.co.uk - for all inquiries including returns
We check our emails several times a day and we reply to them usually within a few hours.
Grafea highly respects your privacy. In general, you can visit Grafea without revealing any information about yourself. We do collect information regarding visitors to our website. Some information is required in order to process orders, for example, we analyze this data for trends and statistics to help us provide you with a better service.
In order to process your order, we require your name, billing address, phone number, email address and credit card details. We do not store credit card details in our servers for our own as well our customer's security. If we need to contact you, we do so via email first or if unsuccessful or time is critical by phone.
Any information provided by you will be used for Grafea purposes only. However, Grafea may need to provide your name and delivery address to third parties that are involved in the processing of your order uses for delivering specific services to you (for example, your credit card company or the courier that delivers your parcel).
Your information will not be shared with individual or other companies (such as direct mail organisations or other third parties) unless required by law.
There are times when we may request information from you, such as your, name, address and e-mail address. When additional information is requested, we will try to let you know at the time of collection how we intend to use the personal information you provide, such as respond to your inquiry, accept an order, conduct a survey or allow you to access specific information such as account information, etc. We do our best to maintain the accuracy of any personal information you do supply to us.
All Grafea goods are covered by a 10 day money back return policy. If you are not completely satisfy with your purchase or you have changed your mind, we will fully refund the full sale price of the item. The cost of posting back the item is the responsibility of the customer and it is not refundable.
All returned items must be completely unused, in perfect condition and including all original packing material. We reserve the right to refuse a refund in case the returned item has clear signs of use or missing items such as lock keys and straps. We are unable to issue refunds after 45 days of purchase for whatever reason.
PLEASE NOTE: In case of a faulty item, please notify us immediately within three days after you have received the item. We cannot issue refunds for faulty items that have been used.
Normal wear and tear is not cover by this guarantee and we reserve the right to refuse a free repair service if an item has been misused.
Please notify us on sales[at]grafea.co.uk prior to posting the item back by including your full name, postal address and reason for return. You will then be required to send the purchased item(s) back using your order number as an RMA number which we kindly request you write it on the outside of the returned parcel.
Customers from outside the UK please clearly mark the parcel as "RETURN to SENDER" and tick the box "RETURN" on the customs declaration form otherwise WE WON'T BE ABLE to accept it due to import tax duties.
TRADEMARKS AND COPYRIGHT
All information, images, photographs, logos you find in this site is property of Grafea.
Any attempt to reproduce any material used in this site is forbidden.