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| About Us GRAFEA is a UK design company specializing exclusively in quality leather briefcases, leather satchels, leather holdalls, leather travel bags and rucksacks with a distinct character and a very unique style. Established in 2005, GRAFEA succeeded an already established european company that had been trading since the early 60s. While maintaining the same traditional handcrafting methods, we have mixed original vintage styles that have been around for decades with our own designing ideas. The result of that is leather bags that pass through the test of time. All GRAFEA bags are made of strong cow leather and are carefully handcrafted by our highly skilled craftsmen within the European Union. If you have any queries please do not hesitate to contact us. |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. -------------------------------------- PAYPAL We accept credit card payments via PayPal. If you do not have a PayPal account that's not a problem at all. Please click "Continue" on the left section under the "Don't have a PayPal account?" header and above the various card icons. Our software generates an order number specific to your purchase that will look something like : YK25DQ10000018. This is your order number if you need to contact us. The first two digits are usually the buyer's initials, followed by the second part of the buyer's postcode followed by a unique 8-9 digit number. If you already have a PayPal account, please log on with your user name and password in order to quickly complete the transaction. ---------------------------------------- If you are shopping outside the USA i.e. from the UK, European Union or anywhere else, please place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling USA-CANADA All deliveries to the USA and CANADA are free We use ROYAL MAIL, USPS & FEDEX Express depending on item size/weight and quantity ordered. Generally, your item should arrive the next working day although this cannot be guaranteed and it depends on customs clearance. We will email you a tracking number once your order is ready for shipping. CUSTOMS INFORMATION - The buyer is responsible for all import duties and taxes which are liable once your package reaches the country of destination. Please contact your local customs office for further information and more details. EUROPE All deliveries to the European Union are free via Royal Mail for small items or PARCELFORCE EXPRESS 48 for heavier bigger items. Generally, your item should arrive within 3-5 working days although this cannot be guaranteed. We will email you a tracking number once your order is ready for shipping and you can check its status online at www.royalmail.com ot www.parcelforce.com . We post to GERMANY, SPAIN, DENMARK, FRANCE, ITALY, GREECE, BELGIUM, NORWAY, SWEEDEN SWITZERLAND, FINLAND, AUSTRIA and LUXEMBURG. UNITED KINGDOM All deliveries within UK are FREE via Royal Mail 1st class post or City-Link courier next working day service. We post items daily Monday to Friday. Your order should reach us before 12:00PM for same day dispatch. If your item is sent on a Friday it will be expected to arrive the following Monday. We generally do not send items on Saturdays or Sundays. Deliveries to remote UK areas such as the Scottish Highlands might experience extra 1-2 days. A signature is required upon delivery. The courier will make four attempts to re-deliver your item. Please ensure someone is in to accept your order. We reserve the right to re-charge for postage if your item returns to us undelivered. When your order is ready for posting we will email you a tracking number. To check the status of your parcel, please go to http://www.city-link.co.uk and select "Track Parcel" on the left hand side. ASIA ( Includes AUSTRALIA ) All deliveries to AUSTRALIA, NEW ZEALAND, JAPAN, CHINA, HONG KONG & SINGAPORE are via FEDEX, or Royal Mail service depending on location and item/quantity ordered. Small items are generally shipped via Royal Mail International Signed For service where bigger items are sent via FEDEX at a flat $20 per bag. Generally, your item should arrive within 7-10 working day although this cannot be guaranteed and it depends on customs clearance. We will email you a tracking number once your order is ready for shipping and you can check its status online. CUSTOMS INFORMATION - The buyer is responsible for all import duties and taxes which are liable once your package reaches the country of destination. Please contact your local customs office for further information and more details. |
| Back Orders All items are genarally in stock and ready for dispatch. In the exemption of your item not being in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges There is currently no VAT or any other taxes added to the price of your order within the European Union included the UK. International orders outside the US are subject to the local duties and taxes. Please consult your local customs office. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit "SSL - Secure Sockets Layer" encryption. They are only decrypted after they reach our computer. Please look for the security padlock at the bottom right of your browser during checkout. Sensitive credit card numbers are not held in clear text on any web site. We do not store credit card numbers for both our and our customer's security. |
| Reaching Us If you need to get in contact with us you can either email us, send us a fax or even call. info@grafea.com - for general inquiries sales@grafea.com - for more specific inquiries about particular products returns@grafea.com - if you need to return an item We check our emails several times a day and we reply to them usually within a few hours. TELEPHONE/FAX 0161 220 7687 or 0441612207687 if you are calling from abroad. You can call Monday to Friday between 9:00AM -5:00PM GMT. The same number is applied for fax enquiries. If you wish to write to us, please do so using the following address. Grafea 22 Ainsdale street West Gorton Manchester M12 5DQ UK |
| Privacy Policy Grafea highly respects your privacy. In general, you can visit Grafea without revealing any information about yourself. We do collect information regarding visitors to our website. Some information is required in order to process orders, for example, we analyze this data for trends and statistics to help us provide you with a better service. In order to process your order, we require your name, billing address, phone number, email address and credit card details. We do not store credit card details in our servers for our own as well our customer's security. If we need to contact you, we do so via email first or if unsuccessful or time is critical. by phone. Any information provided by you will be used for Grafea purposes only. However, Grafea may need to provide your name and delivery address to third parties that are involved in the processing of your order uses for delivering specific services to you (for example, your credit card company or the courier that delivers your parcel. Your information will not be shared with individual or other companies (such as direct mail organizations or other third parties) unless required by law. There are times when we may request information from you, such as your, name, address and e-mail address. When additional information is requested, we will try to let you know at the time of collection how we intend to use the personal information you provide, such as respond to your inquiry, accept an order, conduct a survey or allow you to access specific information such as account information, etc. We do our best to maintain the accuracy of any personal information you do supply to us. COOKIE INFORMATION - Cookies are small bits of text used by a browser to store information on your computer’s hard drive. Each cookie can only be read by the web server that originally issued it. Cookies cannot profile your system or collect information from your hard drive. Most On-Line retailers use cookies. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. We do not use cookies to store credit card numbers or any other personal information. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. |
| Returns Policy All Grafea goods are covered by a 10 day money back return policy. If you are not completely satisfy with your purchase or you have changed your mind, we will fully refund the full sale price of the item. The cost of posting back the item is the responsibility of the customer and it is not refundable. All returned items must be completely unused, in perfect condition and including all original packing material. We reserve the right to refuse a refund in case the returned item has clear signs of use or missing items such as lock keys and straps. Please notify us on returns@grafea.com prior to posting the item back by including your full name, postal address and reason for return. You will then be issued with an RMA number which we kindly request you write it on the outside of the returned parcel. TRADEMARKS AND COPYRIGHT All information, images, photographs, logos you find in this site is property of Grafea. Any attempt to reproduce any material used in this site is forbidden. |