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All Grafea goods are covered by a 10 day money back return policy. If you are not completely satisfied with your purchase or you have changed your mind, we will fully refund the full sale price of the item. The cost of posting back the item is the responsibility of the customer and it is not refundable.
Please email us on sales(at)grafea.co.uk with your order number and the reason you are returning your goods. Once we receive your bag we will issue a refund or exchange depending on your preference.
All returned items must be completely unused, in perfect unused condition and including all original packing material. We reserve the right to refuse a refund in case the returned item has clear signs of use or missing items such as lock keys and straps. We are unable to issue refunds after 45 days of purchase for whatever reason.
PLEASE NOTE: In case of a faulty item, please notify us immediately within three days after you have received the item. We cannot issue refunds for faulty items that have been used. If an item has been used only repair will be offered within 12 months of purchase. The customer is responsible for all shipping charges for sending the item back to us.
Normal wear and tear is not cover by this guarantee and we reserve the right to refuse a free repair service if an item has been misused.
Please notify us on sales[at]grafea.co.uk prior to posting the item back by including your full name, postal address and reason for return. You will then be required to send the purchased item(s) back using your order number as an RMA number which we kindly request you write it on the outside of the returned parcel. We aim to issue your full refund within 48h after the returned goods have been received by us.
Customers from outside the UK please clearly mark the parcel as "RETURN to SENDER" and tick the box "RETURN" on the customs declaration form otherwise WE WON'T BE ABLE to accept it due to import tax duties.